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Field Service Engineer- CNC Machine Tools

Schaumburg, IL

Exciting NEW Tech Center opening 2024


DN Solutions, formerly Doosan Machine Tools, is a leading global manufacturer of CNC turning and milling machines, and the home of #MachineGreatness. We build a range of CNC machines for leading manufacturers in the Aerospace, Automotive, Defense, Energy Medical, Electronics, Agriculture and Semi-conductor industries.

We are currently searching for an experienced Customer Field Support Engineer who will be responsible for activities involving installation, engineering, repair, and upgrading of equipment and systems. The position will be based at our Schaumburg IL location and will service the Northeast and Southeast Territories.

We will consider entry level, mid-level and more experienced engineers and provide the appropriate challenge for your level of experience.

What you will do

  • Responsible for post-sales support to clients. You will provide technical and operation training, test, adjust, trouble-shoot, repair, rebuild and install CNC (Computer Numerical Control) machining equipment, peripherals, and upgrades.
  • Plans and coordinates activities concerned with installing, repairing, and upgrading equipment, investigating, and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties.
  • Work both independently and as a member of a team coordinating work activities and priorities
  • Examine machinery, components, work orders and converse with equipment
  • operators to detect equipment problems and to ascertain whether mechanical or human errors contributed to the problems.
  • Analyze all available information to determine root-causes and recommend/complete repairs, upgrades, or other corrective actions.
  • Advise management and factory engineers regarding equipment defects,

customer satisfaction, product performance, and suggestions for product improvement.


What you will bring

  • Bachelor’s degree in engineering (electrical, mechanical, or engineering technology)
  • Minimum of 2-5 years’ working experience in a Machine Tool Company
  • Knowledge of Fanuc Machines and CNC engines
  • Understand PLC systems and diagrams
  • Ability to operate forklift truck and manual lifting equipment
  • MS Office

Travel Requirements: 30%-50% travel

We offer competitive pay based upon experience.

Our success is driven by our team of talented, dedicated individuals working closely together to meet or exceed customer expectations. Take the next step in your career and become part our fast-growing company.

Package Includes:

  • Medical, dental and vision benefits
  • 401k
  • Paid time off including vacation, sick time and holidays
  • Life Insurance and Short-Term Disability
  • Employee referral program

Ask us for more information!


DN Solutions America is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.



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