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Field Service Engineer- CNC Machine Tools

Peoria, IL

Looking for multiple positions in several areas:

Areas of interest for candidate location:

  • Raleigh, NC or general Carolinas area
  • Wisconsin

Essential Duties and Responsibilities:

  • This position requires 100% domestic travel. Candidates should be comfortable working from home and traveling to clients throughout the USA on a daily or weekly basis.
  • The Field Service Technician performs a variety of duties, including, but not limited to, the following:
    • Installation and Commissioning of new Heller CNC machining centers.
    • Provide troubleshooting and mechanical and electrical repair of mechatronic systems found on Heller CNC machining centers.
    • Provide professional technical support via phone or email to clients.
    • Analyze in detail complex mechanical and electrical machine and automation components for failure modes.
    • Support the transportation of tooling and spare parts to customer site.
    • Discuss and diagnose issues onsite with customer
    • Request spare parts through Aftermarket Sales group
    • Thoroughly document repairs on service reports
    • Track and document expenses on expense reports


Supervisory Responsibilities:

  • None


Process Owner Responsibilities:

  • None

Education and Experience:

  • Minimum 2-year degree. Combination business and technical degree preferred
  • At least 5 years hands-on experience with heavy metal removal product lines and processes.


Job Knowledge, Skills, and Abilities:

  • Thorough understanding of electrical and mechanical systems commonly used on 3 and 5 axis milling machining centers with Fanuc 31i or Siemens 840D PL & SL controls.
    • Linear rails and carriages
    • Ballscrew drives
    • Servo motors
    • External absolute measuring system
    • Automatic tool magazine and tool changer
    • Automatic pallet changer
      • Manual and Automatic workpiece loading
    • Spindle machining units
    • Servo amplifiers and closed loop systems
    • 480VAC and 24VDC electrical systems
    • Pneumatic Systems
    • Hydraulic Systems
    • Lubrication Systems
    • Coolant Systems (flood and mist)
  • Ability to conduct root cause analysis and create thorough and detailed service reports and records.
  • Professionalism while taking on challenging situations.
  • Ownership in meeting client goals.
  • Must have excellent planning and time management skills
  • Ability to read and interpret blueprints.
  • Must have complete set of own tools appropriate to complete any required repairs. Heller specific special tools will be provided.
  • Communicate effectively with customer maintenance techs, customer plant engineers and management.
  • Microsoft Office Product application capability (specifically Outlook, Word, Excel, and PowerPoint)


Training Requirements:

  • General Safety
  • ISO 9001 Quality System Awareness
  • ISO 14001 Environmental Awareness
  • Lockout/Tagout
  • Heller Network
  • New Field Service Technicians will job-shadow long tenured colleagues as part of their initial training.
  • Assembly and Commissioning of machine within the USA or abroad.
  • Training in Germany by Heller Academy trainers.
  • Field Service Technicians are supported by staff that consist of former Field Service Technicians and a team that regularly interacts with customers.


Physical Demands:

  • Physical exertion required.
  • Regularly required to sit, stand, walk, bend and move about the facility.


Personal Protective Equipment:

  • Safety glasses may be required while performing specific tasks.
  • Hearing protection may be required while performing specific tasks.
  • Steel toe safety shoes may be required while performing specific tasks


Work Environment:

  • Works in both office and plant environment.


Will be required to perform other duties as requested, directed, or assigned.



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